What our Customers say...


I approached a young man in the community to ask some information about the services you provide, his name was John Dean. He was very informative on the services and was very eager to assist me with any questions I had. He made me feel very comfortable asking questions and he gave me a great understanding of the business. I will for sure be contacting the company with any future services that I may need because of him, and I will be requesting him to be part of completing the work needed.

SERVPRO came out to take care of a water damage at my home, they were extremely helpful, professional and I would recommend them to anyone looking for similar services!

Let me cut to the chase, CALL SERVPRO of West Knoxville if you have any sort of water emergency! SERVPRO of West Knoxville was the one aspect of peace in the chaos of my completely unexpected water emergency! My washing machine overflowed significantly with water flowing from my 2nd story laundry area throughout my main level living space and garage! Upon calling my insurance agent, she recommended I call SERVPRO. I called, received immediate and thorough communication about the process (even helping me over the phone to locate my main water turn off valve), and then the crew showed up within the next 2 hours! I have two small girls, so their timely response was such a relief. Not only did they promptly get to work, but the project manager also took the time to review my current needs, a few possibilities, and provided me with some very valuable knowledge of how to proceed after their mitigation job was complete. As a customer who values competence, communication, quality work for a good value, and positive customer service, I was beyond pleased with SERVPRO of West Knoxville! I have recommended them to multiple people in my area since, and will continue to do so!

I recently bought a home and the seller hired Serve Pro of West Knoxville. The seller was to have them clean the home due to them being smokers to help remove the nicotine residue and deodorize it. I met them at the home for a quote and could not believe how nice and professional they were. After it was scheduled I met them at the home to see the progress and was absolutely amazing. The difference in the home was incredible. The smoke smell was gone, and they did such a thorough job. The kitchen and cabinets looked brand new! They also got a layer off the windows and lighting fixtures I had no idea was there to begin with. I couldn’t be happier. I will definitely be using them for future cleaning and other services. To top it off the women that came out for the quote we’re the two to do the cleaning. They had remembered talking to me and were so friendly personable. It was a wonderful experience all around.

I used Sevpro for a customer that I had built a new house for in Tellico Village. There was an issue with the shower pan. Joel came and did an inspection, told me what was going to happen, and how much it was going to cost. The team came out and got it dry and took care of the mold and my customer.

Friendly and personable staff that are great to work with personally and to recommend for clients!

Called for a quote after being disappointed with other companies and Tim was great! Thanks SERVPRO!

Always quick to respond and very helpful in their service.

Tim Satterfield at SERVPRO is an amazing guy who really cares about his customers. I would highly recommend calling and asking for Tim if you need anything. 


Tim is an amazing guy.. Answered his phone on Saturday evening and was ready to go. Keep up the good work...


Great service

The SERVPRO employees were very professional.  They did everything that we expected!

My insurance agent instructed me to call SERVPRO of West Knoxville after a water line failed in my condo. I have never experienced the emotional 180 degree switch that I did when SERVPRO came to clean it up. I was put completely at ease by the competence and professionalism of the crew that responded. 

I recently bought a home. During the inspection I was told that there was a significant mold problem in my crawlspace. My inspector and realtor both referred me to SERVPRO of West Knoxville to have the mold killed and cleaned. The house was built in the 1950's, but now the crawlspace looks like it is under a brand new house. The crews worked quickly and efficiently. Much easier process than I had expected.

The storm this spring caused water to enter our home after the roof was damaged. Thank you to the technicians for the prompt response. I am very impressed with the high quality service I received! 

I have worked with Allstate Insurance over 10 years and SERVPRO has always been professional and considered in the way they conduct themselves. I have no problem referring customers to them and will continue to do so in the future.

John Tiernan is always so helpful, answering questions and providing great service. We are happy and confident to refer business their way!

I am an Agent with Farmers Insurance and SERVPRO has always done a great job for my clients. I had a client last winter that had a pipe burst while they were out of town and SERVPRO went above and beyond normal duties to make sure my customer was taken care of.

As an insurance agent, I have several customer thank me for referring SERVPRO. They have treated my customer right for almost 17 years. Thank you.

These guys are Great! My wife and own and operate a local insurance agency and we have referred several of our customers to SERVPRO with the confidence that they will be prompt and thorough in their assessment and in some cases help to avoid claims for the client when the damages are below their deductible.

Our customers have been well please with the service they received from SERVPRO. The employees are professional and nice to work with. Positive experience.

Great Work Ethic. Professional in every way!


SERVPRO is Excellent. John Tiernan is prompt and professional. I highly recommend them for any fire and water cleanup needs.

I have worked with SERVPRO of West Knoxville many times and have been amazed by their professionalism, their quick response to any situation and especially the respect and friendly attitude towards others. I highly recommend them to everyone I know.


This company is professional, and does quality work. They care about their clients and are wonderful people and their work ethic is immeasurable!

You can't go wrong with SERVPRO.

Great company to work with. I really appreciated how they kept me informed during the mitigation process. Keep up the good work!!


I work in the insurance industry and my experience with the people at SERVPRO has been outstanding! They are very friendly to deal with and quick to respond whenever you need them. I would highly recommend them.

Great Service and Personnel to work with. Our Church had a flood due to heavy rain in area, which we found the next day. SERVPRO of West Knoxville was out in just hours the same day we called and had all water out of building. Our Church was very grateful for kindness, help and quick service.

SERVPRO is Awesome! I highly recommend them for all your water damage and restoration issues. We had an old pipe burst in our building that flooded 2 floors and they were out here so fast! They saved us so much money and time.

I also met several employees at the Knoxville Chamber Schmoozapalooza and they were the real example of customer service! It was great meeting you all and thanks for the TV :) You Rock!

I highly recommend SERVPRO for all your water damage/restoration needs. We had a pipe bust in our Harper Lofts building and these guys came straight to the rescue! They got here in a timely manner and dried the floors with their machinery leaving no floor damage and they saved our computer equipment just in time!

Wow! Zane and Chris were both great! Zane was very professional and took care of everything we needed. We were very pleased during a disastrous time. Thank you for making this process easier and for all of your help. Andy

Tony has been wonderful to work with. He is very professional, courteous, and informative. I would not hesitate to recommend SERVPRO in the future!

As much as one can say "It's been a pleasure" under such circumstances, it indeed has been both a fortuitous and pleasurable experience to meet such a kind, dedicated, honest, and hard working team. Thank you SERVPRO!

Very, very pleased! The crew was on time, professional, very courteous and helpful. I would definitely recommend this crew and SERVPRO again to others. Please use me as a referral!

SERVPRO's communication and explanations were excellent. They acted super fast and extremely well to my disastrous situation. They took care of removing personal items with caution care, and expertise. They had a great attitude, were very helpful, and definitely knew what they were doing.

Shaun was very knowledgeable and helpful to answer any and all of my questions. His professionalism and expertise will make sure we use SERVPRO again in the future if we have a need.

They worked well as a team and would definitely recommend to others. I especially appreciated that Will stayed throughout the entire project to oversee the work rather than taking off after he "sold" the job. I really appreciated the protection of my wood floors from the front door to the bathroom when they were carrying heavy items. A++

I was very impressed with Rick's knowledge of my situation. His assessments of what needed to be done were great and his customer service was awesome! He is an asset to your company.

Shaun and Zane were very thorough and were able to calm my worries when I was stressing over my house and the pool of water we were standing in. They were prompt, efficient, and absolutely accomplished everything that they promised to deliver.

Our business is very thankful that we contacted SERVPRO following the three story flood that we had at our facility. Will and the entire crew of 20+ were fantastic in estimating our work, explaining what needed to be done, and staying on time and budget so that we were able to reopen as soon as possible. I would definitely recommend SERVPRO to any business that suffered a setback.

We had horrible damage from frozen and busted pipes in January from freezing temperatures. SERVPRO was able to salvage my flooring, and made great repairs to a ceiling that had to be repaired. Thanks guys!