What our Customers say...

Water Damage Testimonials

SERVPRO came out to take care of a water damage at my home, they were extremely helpful, professional and I would recommend them to anyone looking for similar services!

Let me cut to the chase, CALL SERVPRO of West Knoxville if you have any sort of water emergency! SERVPRO of West Knoxville was the one aspect of peace in the chaos of my completely unexpected water emergency! My washing machine overflowed significantly with water flowing from my 2nd story laundry area throughout my main level living space and garage! Upon calling my insurance agent, she recommended I call SERVPRO. I called, received immediate and thorough communication about the process (even helping me over the phone to locate my main water turn off valve), and then the crew showed up within the next 2 hours! I have two small girls, so their timely response was such a relief. Not only did they promptly get to work, but the project manager also took the time to review my current needs, a few possibilities, and provided me with some very valuable knowledge of how to proceed after their mitigation job was complete. As a customer who values competence, communication, quality work for a good value, and positive customer service, I was beyond pleased with SERVPRO of West Knoxville! I have recommended them to multiple people in my area since, and will continue to do so!

I used Sevpro for a customer that I had built a new house for in Tellico Village. There was an issue with the shower pan. Joel came and did an inspection, told me what was going to happen, and how much it was going to cost. The team came out and got it dry and took care of the mold and my customer.

These guys are Great! My wife and own and operate a local insurance agency and we have referred several of our customers to SERVPRO with the confidence that they will be prompt and thorough in their assessment and in some cases help to avoid claims for the client when the damages are below their deductible.

SERVPRO is Awesome! I highly recommend them for all your water damage and restoration issues. We had an old pipe burst in our building that flooded 2 floors and they were out here so fast! They saved us so much money and time.

I also met several employees at the Knoxville Chamber Schmoozapalooza and they were the real example of customer service! It was great meeting you all and thanks for the TV :) You Rock!

Wow! Zane and Chris were both great! Zane was very professional and took care of everything we needed. We were very pleased during a disastrous time. Thank you for making this process easier and for all of your help. Andy

Tony has been wonderful to work with. He is very professional, courteous, and informative. I would not hesitate to recommend SERVPRO in the future!

Shaun and Zane were very thorough and were able to calm my worries when I was stressing over my house and the pool of water we were standing in. They were prompt, efficient, and absolutely accomplished everything that they promised to deliver.

We had horrible damage from frozen and busted pipes in January from freezing temperatures. SERVPRO was able to salvage my flooring, and made great repairs to a ceiling that had to be repaired. Thanks guys!