The Water Damage Restoration Process

If your home or business in the Knoxville area suffers from water damage, it is important to call your local water restoration experts as quickly as possible! It is important to call water mitigation specialists for a variety of reasons. 

1. A quick response to your loss can prevent any further damage from occurring on your property.

2. Calling trained and experienced professionals to handle all your water mitigation needs ensures that the job is done properly and efficiently.

3. Our SERVPRO of West Knoxville team lives and works in the area and is dedicated to being there to help 24 hours a day, 7 days a week, 365 days a year.

If you are ever in need of our emergency water mitigation and cleanup services, don't hesitate and give our SERVPRO team a call today!

Water or Flood Damage?
Call Today – (865) 690-9658

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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